Privacy Policy

Effective Date: June 28, 2025
Last Updated: June 28, 2025

1. Business Identity & Contact Info

Operator: RAJ Service Support LLC
Chief Representative: Jamerlin Garcia
Office Address: Saitama, Japan
Inquiries:
📧 Email: rajservicescompany@gmail.com
📞 Phone: +81‑90-7820-9957

2. Scope & Collection of Personal Data

We collect personal information via forms, bookings, or communications, including but not limited to:

Name, email, phone number, address
Payment and booking details
Travel preferences
IP address, device/browser data, cookies

3. Purposes of Use

We use personal information only for clearly stated purposes:

Providing and managing tours and related bookings
Responding to inquiries and service requests
Marketing and sending updates, if you opt-in
Improving our services and user experience
Complying with legal obligations (e.g., visa, safety regulations)

4. Storage & Retention

Accuracy: We keep data accurate and current; outdated data is updated or deleted promptly.
Retention: Data is stored only as long as needed for service delivery, legal compliance, or resolution of disputes.

5. Security Measures

We implement technical, organizational, and physical safeguards (e.g., access controls, encryption, staff training, audits) to prevent data breaches

6. Third‑Party Sharing & International Transfer

We do not share personal data with third parties except:

With your consent
To third-party service providers (e.g., payment processors, analytics) under strict supervision
When legally required (e.g., authorities, visa compliance)
In connection with business transfers (under confidentiality agreements)

Overseas data transfers occur only with your explicit consent and to parties offering sufficient data protection.

7. User Rights & Procedures

As per APPI, you have the right to:

Request disclosure of your retained data
Correct, add, or delete your data
Suspend use or provision to third parties
Withdraw consent where consent was the basis for processing

To submit requests, email privacy@raj.co.jp with your name, contact info, nature of the request, and any applicable fee (typically a small administrative charge)

8. Breach Reporting & Notification

In the event of a data breach that poses a risk of harm (e.g., involving sensitive data or affecting 1,000 or more individuals), we will promptly report to the Personal Information Protection Commission (PPC) and notify affected individuals by the APPI amendments (effective April 2022) at japancompliance.com.

9. Cookies & Tracking Technologies

We use cookies and analytics tools to improve site functionality. Although not always “personal information,” in Japan these may fall under “personal-related information.” You can disable them in your browser settings. Consent is obtained when necessary.

10. Policy Updates

We reserve the right to revise this policy to accommodate legal changes or service updates. Changes will be posted here with the updated “Last Updated” date. Significant changes may prompt direct notification to users.

11. Consent

By using our website or services, you consent to the collection, use, and transfer of your data as described in this policy.

12. Contact & Complaints

For questions or concerns, contact our privacy officer:
Email: rajservicescompany@gmail.com
Phone: +81‑90-7820-9957

You can also file complaints with the Personal Information Protection Commission (PPC) of Japan.

RAJ thanks you for trusting us. We are committed to protecting your data and ensuring a safe, respectful experience.

RAJ SUPPORT SERVICE